The SUSE Linux Green Box – the different support options…
| Support Level | Basic | Standard | Priority |
| NEW – up to 32 CPUs, 1 year |
£187 | £428 | £800 |
| NEW – up to 32 CPUs, 3 years |
£467 | £1,070 | £2,000 |
| Documentation and Media | YES | YES | YES |
| YAST | YES | YES | YES |
| Product updates | YES | YES | YES |
| Telephone Support Access Maximum response time |
Installation Assistance | 12x5 4 hours |
24x7 for all calls 1 hour for all calls |
| Electronic Support Access Maximum response time |
Installation Assistance | 24x7 4 hours |
24x7 4 hours |
| Training | No | Includes advanced self-study Training Kit worth nearly £300 | Includes advanced self-study training kit worth nearly £300 |