We understand that a lot of our customers have their own in-house support systems and often dedicated support engineers. eSpida are simply here to bridge any gaps where a problem cannot be solved internally, think of eSpida as an extension to your IT Infrastructure. This may range from server and network support, specific IT Infrastructure projects or even strategic planning. For day to day issues we provide unlimited telephone, e-mail and remote access support.

eSpida are happy to support any of the solutions we provide to your company.  Alternatively we are happy to support systems that we have not had any input into based on a site survey from one of our highly trained technical engineers.

Once registered with eSpida support you will be able to do the following;

• Create Support Tickets
• View Open Tickets
• Receive e-mail alerts and updates for open tickets
• Track support usage and common faults
• View Searchable Knowledge base
• Use inbuilt Trouble Shooting wizards
• Live Web Based support

Use of our support could not be easier as we have a direct support hotline with dedicated support engineers, alternatively you can e-mail any support issues, once registered your e-mails will automatically create a support ticket within the portal. If you telephone in with your query one of the support team will create a ticket on your behalf.

We also operate tiered resolution system so you can be confident any support issues raised will be resolved as quickly and efficiently as possible.

 Click here to be taken to our support login.